TELEPHONE: 0207 046 63 00
9.00am to 5.00pm from Monday to Friday

COMPLAINTS

Professional Personal Claims Ltd operates a formal internal Complaints Handling Procedure which is as follows: - The Client may make a Complaint against the Company by writing to Professional Personal Claims Ltd, 34 Clarence Street, Southend, SS1 1BD, phoning 01702 414 102 or emailing complaints@ppclaims.com. The Company will provide a written acknowledgement of the receipt of a Complaint to Client within 5 business days of its receipt.

The Company will provide the Client with a Final Response in writing within 8 weeks of the receipt of their Complaint and advise the Client if they do not receive a Final Response within 8 weeks they may refer their Complaint to the Financial Ombudsman Service.

The Company will advise the Client in its Final Response, if they are not satisfied with the Final Response from the Company they may within 6 months refer their Complaint to the Financial Ombudsman Service free of charge. The Financial Ombudsman Service may be contacted by writing to The Financial Ombudsman Service, Exchange Tower, Harbour Exchange, London, E14 9SR, phoning 0800 023 4567 or emailing complaint.info@financial-ombudsman.org.uk.

If the Company receives a Complaint: when the complainant should reasonably have known there was cause for complaint after six years from the act or omission; or three years from when the complainant should reasonably have known there was cause for complaint, the Company will normally refuse to consider the Complaint and if necessary contest the jurisdiction of the Financial Ombudsman Service to consider the Complaint. If a complaint is referred to the Financial Ombudsman Service more than six months after the Company has issued a final response, permission for the complaint to be considered will not be granted.