PPI CLAIMS information
payment protection insurance claims
find out if we can help you claim
ppi claims deadline
29th august 2019


How long will it take to find out if I took out PPI and can make a claim?
We will need to obtain your PPI records to ascertain if you took out PPI and how many PPI claims you can make. This normally takes between three and eight weeks. When we have obtained this information we will write to you to confirm if you are entitled to make one or more compensation claims.  
If I make a PPI claim how long will it be before I receive Compensation?
We are likely to need to ask you a few questions before your PPI claim can be processed. After your claim has been submitted, the firm that sold you PPI will provide written confirmation of the amount of Compensation you will receive or the reason your claim has been rejected, within 8 weeks.
If I took out PPI, will I be automatically entitled to receive Compensation?
No,just because you took out PPI does not mean you are automatically entitled to receive Compensation. It must be proven that PPI was mis-sold to you in order to become entitled to receive Compensation.
What Service does your Company provide?
We will investigate if you took out PPI and how many PPI policies you took out. We will then contact you to confirm how many PPI policies you took out. If you took out PPI we will contact you to ask you some questions to discover if PPI could have been mis-sold to you. If we conclude PPI was mis-sold to you, we will tell you. We will then submit a formal PPI complaint (claim) to the relevant firm and contact you to confirm this. We will then monitor the progress of your PPI claim until you are awarded compensation or the relevant firm rejects your PPI claim. If your PPI claim is rejected, we will inform you if and how your claim can be referred to a third party for them to review the decision. If you wish us to do so, we will then refer your claim to the Financial Ombudsman or the Financial Services Compensation Scheme.
Can I make a PPI claim without using your Service?
Yes, you do not have to use a Claims Management Company. You can make your own claim directly to the firm that sold you PPI, free of charge. You can also use the services of the Financial Ombudsman Service, details can be found at www.financial-ombudsman.org.uk or where appropriate the Financial Services Compensation Scheme, details can be found at www.fscs.org.uk, these services are free of charge.
What is the advantage of using your Service to make my PPI claims?
We specialise in PPI claims and have helped thousands of Clients Win PPI claims over the last nine years. We will deal with your Lender on your behalf and complete the necessary paperwork required to present your PPI claim. We will then monitor the progress of your claim until a decision is reached.
If I make my own PPI claim and it is rejected, can I still use your Service?
No, if it is rejected you may be able to refer it to the Financial Ombudsman Service or the Financial Services Compensation Scheme. However, we will not take on PPI claims that you or someone else have made and have been rejected.
How much do you charge?
We work on a commission only basis†.Therefore, if you didn’t take out PPI or we don’t arrange for you to receive Compensation you will pay nothing. If we Win your claim and you receive Compensation our fee will be 20% of the Net Compensation you are awarded, plus VAT. Examples can be found by clicking here.
If my Compensation is used to reduce my balance, pay off Arrears or is paid to a third Party, will I have to pay you a Fee?
A fee may still be payable. However, our fee will never exceed the net payment of Compensation you actually receive.
If I change my mind can I cancel my claim and will I be charged?
Yes, you can cancel your Agreement at any time by contacting us by letter, fax, email, telephone or using this cancellation form. If you cancel within 14 days of engaging our services, there will be no cost to you. If you cancel after 14 days and before your claim has been submitted we may charge you for the work we have conducted, calculated at an hourly rate of one hundred pounds plus vat. If you cancel your claim after 14 days and after we have submitted your claim, if your claim is successful you will be charged our full fee, if it is not successful you will not be charged a fee.
Will claiming a PPI refund effect my relationship with my Lender or my Credit Rating?
No it should not. Many people are reluctant to deal with their Lender directly to allege their Lender mis-sold them PPI and prefer to use our service to make their PPI claims on their behalf. Making a PPI claim will have no effect on your credit rating.
If I wish to make a complaint against you how can I do this?
The Company operates a formal internal complaints handling procedure which is: you may complain to the Company by: writing to Professional Personal Claims Ltd at34 Clarence Street, Southend, SS1 1BD, phoning 0207 046 6300 or emailing complaints@ppclaims.com. Complaints will be acknowledged in writing within 5 business days advising you that if you are not satisfied with the Company’s final response or if you do not receive a final response within 8 weeks, you can within 6 months refer your complaint by writing to the Financial Ombudsman Service, Exchange Tower, Harbour Exchange, London, E14 9SR, telephoning 0800023 4567 or emailing complaint.info@financial-ombudsman.org.uk.
HSBC who owns EPF sets aside an extra £352 Million to pay out PPI on top of the £2.46 Billion already set aside.               Sky News estimate the Banks PPI mis-selling bill will be more than £22 Billion.                The FCA is forcing lenders re-open over 2.5 Million PPI cases.                 The RBS Natwest group sets aside a further £100 Million taking their PPI provision to £3.3 Billion.                 £22 Billion is set aside by Banks to compensate for PPIBarclays sets aside a further £170 Million taking their PPI provision to £5.02 Billion.                FCA confirm mis-selling PPI bill totals over £352 Million in September 2014 alone.HSBC who owns EPF sets aside an extra £352 Million to pay out PPI on top of the £2.46 Billion already set aside.
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